1.- RESPONSIBILITY

The responsibility of the carrier is incumbent upon the company that actually performs the service.
The carrier shall not be liable for non-compliance that is not directly attributable to it, nor for those caused by unforeseeable circumstances, force majeure, or due to legal or administrative requirements.

Likewise, it is not responsible for the loss of connection of its intermodal services with other transports, its own or others.
Notwithstanding the above, those travelers who wish to link the contracted service with an air transport service and given that our services follow a pre-established itinerary that cannot be changed due to adverse traffic circumstances except for express instructions from the competent authorities, are recommended to purchase tickets sufficiently in advance taking into account the recommendations on time of presentation at airports for national or international flights made by DOMINICAN BUS or the airline company in each case.

DOMINICAN BUS minimum advance notice recommendations:

  • For local transfers, it is recommended to purchase a reservation with arrival at least 24 hours prior to the scheduled time of embarkation of the transport.
  • For inland transfers, it is recommended that you make a reservation with arrival at least 48 hours before the scheduled departure time of your transfer.
  • It is recommended to increase the above times by 1 hour in the case of road travel on days with high traffic density, such as outbound or return operations as contemplated by the General Directorate of Traffic, outbound or return of long weekends or weekends.

In international lines, the responsibility that may arise is incumbent upon the company that carries out the transportation, in accordance with the laws and courts of their country, being the sole responsibility of the traveler to be provided with the necessary documents for the border crossing and the transfer.

Passengers of transport services whose point of embarkation or disembarkation is located in Dominican territory are subject, depending on the distance of the journey to be made, to the following Passenger Rights that can be consulted in the Regulation 181/2011.

Services for passengers with special needs

DOMINICAN BUS has services and facilities, both in its buses and in the stations, to cater to people with special needs, disabled passengers, the elderly or those with reduced mobility.

See conditions in the Accessibility and Special Needs section.

This availability is not guaranteed for international services and facilities.

2.- TRANSFER SALE

The company will sell the transfer at the points or establishments set up for this purpose, where tickets may be obtained and discounts may be requested according to the conditions of the concession.
In order to facilitate the purchase of the transfer, alternative means of sale are also available, through travel agencies, internet, telephone, vending machines, PAYPAL, etc., in which the conditions shall be specific for each means.

The improper use of any official DOMINICAN BUS sales channel for fraudulent uses will give rise to the corresponding responsibilities, if it is demonstrated that it was done in bad faith, fault or negligence.

The number of passengers carried cannot exceed the number of authorized seats, which means that all minors are counted for the purposes of the number of passengers carried (Royal Decree 965/2006) and, consequently, all minors must have a ticket, regardless of age.

3.- PASSENGER TRANSPORTATION

How to access the bus

On domestic routes you can access the bus directly without going through the point of sale, presenting yourself at the boarding area 25 minutes before departure, show the driver your ID card or PASSPORT with one of these options:

  • The printed electronic invoice
  • The locator or annotated invoice
  • The SMS with the Transfer data

On trips to the interior:

  • For trips to or from airports, it is mandatory that you go to the point of sale and request the issuance of your transfer or print the transfer purchased on the website.
    You must be at the boarding point at least 30 minutes before departure.
  • For trips with origin or destination Punta Cana, it is essential to present the printed invoice.

Children under 16 years of age must be accompanied by a legally authorized adult.
Young people between the ages of 16 and 18 need a passport and police authorization to travel.

Procedure for transporting unaccompanied minors

Children under 4 years of age must always travel accompanied by adults.

From the age of 4 years old, unaccompanied minors may be transported on regular general-purpose transport services under the following conditions:

  • DOMINICAN BUS recommends its passengers and assumes responsibility for the transportation of unaccompanied minors when using the class services (Regular + or Premium) since this type of services have auxiliary personnel who can supervise that the trip is carried out normally to the destination (Babysitting Service).
  • For the rest of the services, children between the ages of 4 and 14 may only travel unaccompanied if the parents or guardians issue the corresponding authorization for the minor to travel alone (always under the responsibility of the parent or guardian) and in accordance with the following specifications:
    • When boarding, the minor, together with the transfer, must carry the Authorization Document signed by his/her parents or guardians and stamped by DOMINICAN BUS.
    • The Authorization Document, which can be downloaded from this section (below) or requested at any point of sale, must be completed and signed by parents or guardians in duplicate before the trip, delivering both copies at a DOMINICAN BUS point of sale, to be stamped.
      These documents are not valid without the corresponding stamp of DOMINICAN BUS.
  • There are two types of authorizations:
    • One-time authorization for the transportation of a minor when the parent/guardian authorizes the transportation of the minor in a specific and punctual service.
      This document will be valid only for that service.
    • Temporary authorizationemporary authorization to transport a minorin the case of minors who frequently travel alone.
      This authorization document will be valid for a maximum of one year, for a specific origin-destination.
  • In the case of staffed class services (regular+ or Premium), customers may request the Babysitting Service for children over 4 years of age traveling unaccompanied.
    If they do not request this service, children between 4 and 14 years of age may only travel alone, if the parents/guardians issue the authorization for the transportation of the minor.

Requirements for unaccompanied minor transfer service on regular+ or Premium services

Due to the special characteristics of these travelers, and for security reasons, they may travel without an accompanying person as long as they meet the following requirements:

  • Be between 4 and 14 years old.
  • You can download here the Application for theTransfer Service Application form can be downloaded hereIt must be filled out and signed by the parents or guardians in duplicate before the trip, delivering both copies to a DOMINICAN BUS point of sale, to be stamped.
    This document is not valid without the corresponding stamp of DOMINICAN BUS.
  • Carry the ticket together with the duplicate of the transfer service request document duly completed and signed by the parents/guardians and stamped by DOMINICAN BUS.
  • At the time of boarding, the parents/guardians who deliver the minor at origin must identify themselves (ID card, passport, NIE or driver’s license).
  • An identification document of the minor must be shown (ID card, passport, NIE, or, failing that, Family Book or its photocopy).
  • Once at the destination, those responsible for the pick-up, as designated in the Transfer Service Request document, must also identify themselves (ID card, passport, NIE or driver’s license).

For more information on the transfer service operations before or during the trip, during the boarding process, or at the time of delivery of the child and action in case of possible incidents, please contact any of our points of sale and/or customer service and information channels.

Wheelchair travelers

Wheelchair passengers have at their disposal special seats (PMRSR) to travel seated in their own wheelchair.
These seats have the same cost as the rest of the seats in the vehicle.
It is not possible to select a seat, because the seats for wheelchair passengers are already predetermined on the bus.

If the passenger wishes to travel in a conventional bus seat, he/she can carry his/her seat in the luggage compartment at no additional cost.
In this case, he/she must be able to get on the vehicle and sit in the seat independently, or bring a companion to help him/her do so.
You may select the seat that is available at the time of booking.

DOMINICAN BUS recommends that travelers with the following special needs travel with a companion who can meet those needs:

  • Traveler who needs special assistance to communicate.
  • A traveler who does not understand safety-related instructions from onboard personnel.
  • Traveler who needs special assistance to eat or drink while traveling.
  • Traveler who needs to use the restroom during the trip.

For international services this availability may not be guaranteed.

4.- PRICE OF THE TRANSFERS

The total amount of the transfers purchased through the digital channels of DOMINICAN BUS is composed of the price of the Transfer according to the current rates in the concession with the promotions and discounts in force, plus the additional amount expressed, as management cost through said sales channel (0,99 $ for national transfers whose base rate, without promotions or discounts, is less than 10 $; 2,60 $ for national transfers whose base rate, without promotions or discounts, is higher than 10 $).
The handling fee will be applied to each transfer, with round-trip transfers being considered as a single transfer for the purpose of the handling fee.
In case of ticket cancellation, the handling fee will not be refunded.

The handling fee will not be applied to customers who identify themselves as DOMINICAN BUS from the second purchase onwards.

Supplement for change

Seats pre-assigned by the sales system will have no additional cost.

On some services and for certain promoted fares, a supplement may be applied in the event that the traveler changes the pre-assigned seat.

The amount of the supplement is variable and will depend on the type of fare, bus, the seat chosen, the purchase channel or the service schedule.

The supplement is applied individually to each passenger and per trip and, in no case, will it result in exceeding the maximum fare set by the competent transport administration.

5.- CAMPAIGNS AND SPECIAL PROMOTIONS

Special promotional campaigns for certain tickets programmed by the company are subject to special conditions available to travelers, at least at the point of sale and on the web.
These conditions shall prevail over any other conditions.

Short-haul and regional tickets in the areas of punta cana and santo domingo, purchased on the website or mobile apps, cannot be changed or cancelled under any circumstances due to the particular characteristics of the type of service and the lack of restriction in advance of purchase.

6.- DISCOUNTS

The discounts available vary depending on each concession or line.

The cancellation and change conditions for discounted tickets are exactly the same as for other tickets.
However, in certain promotions there are specific limitations on cancellation and change, so we remind you that you should consult the conditions of the promotion before purchasing the transfer and that its acceptance implies knowledge on your part.

For the application of the discounts to which the passenger is entitled due to his personal conditions (age, groups subject to agreement…) it is essential that the passenger has and exhibits at the moment of the purchase the valid document that accredits that he is the beneficiary of such discount.
Likewise, when entering the bus, the passenger must show the aforementioned document to the DOMINICAN BUS staff.
In case of non-compliance with this requirement, the driving staff has the obligation to prevent the use of the ticket and in no case the economic difference between the normal fare ticket and the promoted ticket can be paid, having to purchase another full ticket if you wish to travel.

There are no general discounts on international lines and it is necessary to follow the specific conditions of each international service at any given time.

Large family discounts

There are 2 categories of large family:

  • General large family: entitles you to a 20% discount on the transfer.
  • Special large family: entitles you to benefit from a 50% discount on the transfer.

Both large family discounts can be accumulated with any promotion or offer applicable by DOMINICAN BUS.
They can also be accumulated with other types of compatible discounts.

Large family discounts are not compatible with each other and can only be accumulated to one promotion or discount at a time.

In the specific case of large families it is necessary to present to any DOMINICAN BUS staff that requires it, the ID card or passport along with the supporting document that justifies it.
In addition, it is necessary that the date of validity is updated at the time of accessing the bus.

7.- MEANS OF PAYMENT

Payment by credit or debit card (American Express, Visa and Mastercard), PayPal, the payment system through the mobile operators enabled for this purpose and supported under the platform operated by stripe, S.L. (“payment against the cell phone bill”) are the only means of payment accepted in the official digital channels of DOMINICAN BUS.

The sales made through PayPal and with financial card are commercialized by the company Servicios del Principado belonging to the DOMINICAN BUS Group.

The means of payment accepted at DOMINICAN BUS physical points of sale are cash, credit or debit cards (PAYPAL, Visa and Mastercard).

8.- LUGGAGE

As a general rule, the traveler is entitled to carry up to 30 kg of baggage free of charge, subject to concessionary exceptions, which may be consulted at the point of sale.

On international services you are entitled to transport two suitcases in the hold free of charge (40 kg together), not exceeding the standard dimensions of 60x40x40cm each.

On Dominican Republic – Morocco services, 40 kg may be carried free of charge.
Excess weight must be paid according to the current rate per kg, as long as there is space available for its transportation.
In case the boarding point does not have a scale, two suitcases per person will be allowed.

In case of being checked in, the corresponding receipt shall be provided.
In case of loss or damage to the baggage transported, it shall be convenient, without prejudice to the provisions of Condition 17, to make the claim immediately upon arrival, showing the transfer and the check-in receipt, if applicable.

The liability for damages or losses suffered by the luggage transported shall be determined, limited and quantified in accordance with the provisions of Law 16/1987, of July 30, 1987, on Land Transport Management and Regulation (EU) No. 181/2011 of the Dominican Parliament and of the Council, of February 16, 2011, on the Rights of Passengers in Buses and Minivans, in accordance with the wording in force and applicable at any given time.

Special conditions for the transport of mobility or sports equipment

The transport of bicycles, surfboards or skis, or any other mobility element has a supplement added to the ticket price.
This supplement will not be applied in those cases where there is an obligation of gratuity in the corresponding autonomous community.

For international services, bicycles are only allowed on the Punta Cana-Santo Domingo line (4 per car) and Dominican Republic, upon reservation and payment of the fare.

Due to the limited space available, a total of four units, including bicycles and surfboards, are allowed per vehicle (one per ticket).
These must be in a condition to travel without causing damage to other luggage or packages, being mandatory that they are packed in some kind of box or bag prepared for transport.
Tickets with bicycle transport must be purchased one at a time, being impossible to check this box when 2 or more seats have been selected.
If there is no space for more bicycles in the chosen schedule, the box for bicycle travel will not be available.

Once the ticket has been purchased, the passenger must present himself/herself for boarding with his/her mobility or sports equipment at least 15 minutes before departure.

Other special baggage

The same rates and conditions shall apply to all sports and/or leisure equipment and accessories that are comparable, similar or assimilable to those described above and which, due to their dimensions and/or characteristics, must be placed in the hold of the bus.
This luggage must be in a condition to travel without causing damage to other luggage or packages, being mandatory that they are packed for transport.

Special conditions for the transport of pets on regular domestic routes

The article 11 of the General Traffic Regulations prohibits the transport in the passenger compartment of any animal, except for those of psychological accompaniment, assistance and guide dogs, in addition to those prescribed accordingly with the accreditation of the certificate that justifies it, and always under the responsibility and accompanied by their owners.

In accordance with the above, a maximum of one pet per service shall be allowed, which shall travel in the hold of the vehicle.
Transportation shall be limited to small pets, understood as dogs, cats, ferrets, birds (not poultry), etc.
The weight will be limited according to the conditions of the bus.
The animal will always travel in the hold inside a cage (carrier or other closed and safe element), provided by the passenger.
The cage or carrier must have an impermeable bottom to contain the waste.

In general, these animals are transported under the full responsibility of their owners, who must travel in the same service as the animal.

The traveler must present himself at the boarding, accompanied by the animal, 15 minutes in advance, personally introducing the animal in the cage in the coach, according to the driver’s indications.
The animal shall be in good physical, hygienic and mental condition for the transfer, and the use of a muzzle is not obligatory, although it is recommended.
The embarkation and disembarkation of the animal shall be carried out by its owner, making sure that there are no people in the vicinity, in order to avoid uncomfortable or dangerous circumstances that could affect the rest of the passengers.

The cost of transportation will be a percentage of the ticket price according to the rates in force in the concession without promotions or discounts, being paid as a supplement before the trip.

Animals are not allowed to be transported on international services, except for those for psychological accompaniment, assistance and guide dogs, in addition to those prescribed accordingly with the accreditation of the certificate that justifies it, and always under the responsibility and accompanied by their owners.

The conditions and recommendations for the transportation of pets will be included in the corresponding section in alsa.es.

Transport of luggage and mobility aids

  • In the PMRSR seats can be transported only wheelchairs whose measures do not exceed those established according to the current measurement: length and width 1200X700 cm, height 1090 cm.
    The maximum weight of the wheelchair, including the occupant, is marked by the maximum capacity of the platform lift (approx. 300 kg), although it is indicated in the instructions of the same.
  • Travelers may carry canes and crutches on board, provided they can be placed on board without endangering the safety of the passengers.
  • All other mobility aids must travel in the hold, as baggage.
    Any type of mobility aid, of any weight, is allowed as long as it does not exceed the following dimensions: Length and width: 140×70 cm.
    Height: 100 cm.
    In this case, we recommend the traveler the use of covers to protect the element and the luggage of other travelers.
  • In case of needing to transport any of these items, the traveler must present himself at the boarding gate, with his luggage previously prepared as mentioned above, at least 15 minutes before the beginning of the trip.
  • Transportation of any of these mobility aids is completely free of charge.

9.- CHANGE OF TRANSFER

For national transfers in the Dominican Republic

The change of the date or time of the trip is only possible if requested at least 2 hours before the start of the service and will be conditioned to the existence of available seats on the new date or time requested.

The transfers purchased through any official sales channel of DOMINICAN BUS can be changed by the same channels where they have been purchased as long as the reservations have not been printed in a sales office.
That is to say, if the purchase has been made through a digital channel, it can be changed or cancelled through the same channel as long as the reservation has not been printed physically.

No changes will be made to the vending machines.

Rate changes must be made according to the current conditions and always choosing rates of the same or higher amount.

Fare changes for transfers purchased at the stations’ points of sale must be made according to the conditions in force and always choosing the fare in force for the selected service.

For domestic shipments only

Only one change per transfer is allowed, free of charge, when requested at least 48 hours in advance of the service date.
An additional surcharge of 10% of the ticket price will be applied for changes requested 24 to 48 hours in advance.
In case the change is requested less than 24 hours in advance, a 15% surcharge will be applied to the price of the transfer.

A 20% surcharge will be applied to the second and subsequent ticket changes when requested more than 24 hours in advance.
In the event that these changes are requested less than 24 hours in advance, the surcharge will be 30% of the transfer price.

No transfer change surcharges will be applied for DOMINICAN BUS customers.

Only for regional transfers from the southern zone of the Dominican Republic.

Short-haul and regional transfers in the southern zone, purchased on the website or mobile apps, cannot be changed or cancelled under any circumstances due to the particular characteristics of the type of service and the absence of restrictions on the time of purchase.

For short transfer only

Short transfer changes may incur a surcharge depending on the selected route.

10.- CANCELLATION OF TRANSFER

The cancellation of a transfer is only possible if it is requested at least 2 hours before the start of the service, being the traveler at the points or sales outlets of the company.
Transfers purchased through the information and sales service 902 422242, dominicanbus.com or the mobile application may be cancelled through the same channels where they were purchased as long as the tickets have not been issued.

No cancellations will be made at the self-service machines.

In case of cancellation, the company will refund the passenger the full amount of the ticket if it is requested at least 48 hours before the departure of the service.
If the cancellation is requested between 48 and 24 hours in advance, the company will refund the amount of the ticket minus 20%.
If the cancellation is requested less than 24 hours in advance, the applicable deduction will be 30% of the amount of the transfer.

Transfers can only be cancelled against the same method of payment used to make the purchase.

Failure of the traveler to appear at the place and time of departure will result in forfeiture of the trip and will not entitle the traveler to an exchange of the transfer or a refund.

No cancellation surcharges will be applied for DOMINICAN BUS customers.

Only for domestic shipments

In case of transfers that have already been previously changed, a 20% deduction will be applied when requested more than 48 hours in advance.
For this type of Reservations, the cancellation fee will be 30% when requested between 48 and 24 hours in advance and 40% of its amount, when requested less than 24 hours before the start of the service.

Only for regional transfers from the areas of punta cana and santo domingo.

Short-haul and regional transfers in the areas of punta cana and santo domingo, purchased on the website or mobile apps, cannot be changed or cancelled under any circumstances due to the particular characteristics of the type of service and the lack of restriction in advance of purchase.

11.- RIGHT OF WITHDRAWAL

It is the power of the user to cancel a contract in certain cases without having to justify his decision or assume any penalty.
In accordance with Article 93 k) of Royal Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Defense of Consumers and Users, the regulation of distance sales (with the exception of Article 98.2) does not apply to passenger transport service contracts.
Therefore, the right of withdrawal does not apply to passenger transport service reservations.
Thus, in the event that the user expresses its willingness to cancel the contracted transfers, the cancellation conditions of the transport operator in question shall apply.

12.- ROUND TRIP TRANSFERS

If the outbound and return transfer does not include the day, time, seat and vehicle for the return trip (open return transfer), the traveler must confirm the return trip as far in advance as possible, in the same channel where the purchase was made (except for purchases on digital channels, which may be made in any channel).
The confirmation will be conditioned to the existence of available seats on the date and vehicle requested.
Without prejudice to the provisions of the following paragraph, the confirmation of the return transfer does not entail any charge.
The validity of the Long Distance open return transfer shall be six months from the date of issue.
For regional services, the validity of the outward and return transfers is set at 7 calendar days (counting from the date of completion of the outward journey).
For transfers purchased via Internet, the return trip may be closed directly on dominicanbus.com.

13.- OWNERSHIP OF THE TRANSFER

The transfers acquired through the official digital channels of DOMINICAN BUS are nominative.
For its use, the verification of the traveler’s ID or PASSPORT is required and that this information corresponds with the ID or PASSPORT number reflected in the transfer.

In the transfers purchased online for minors who do not have an ID card, it will be necessary to show the ID card of the person accompanying the minor, in the section of the website reserved for this purpose.

The lack of correspondence between these data will automatically invalidate the transfer.

The request for a change of ownership of the transfer may be subject to a surcharge.

14.- SMOKING BAN

It is absolutely forbidden to smoke in the vehicle (Art. 6 R.D. 1293/1999).

15.- REINFORCEMENT SERVICES

In accordance with the provisions of the transport regulations, in domestic services, the company reserves the possibility of carrying out the service by means of vehicles of collaborating companies when circumstances so require, in order to cope with traffic intensifications.
The Company reserves the right to modify the seat assigned to the passenger in the event that operating conditions so require.

In such cases, the service shall be considered, in any case, both for the purposes of the corresponding private legal relations and of the obligations and liabilities of an administrative nature, to be provided by the company holding the regular service concession.

16.- INVOICE

The ticket itself is an invoice as it reflects all the necessary data and ITBIS applied.
However, if you wish to receive an invoice for your services, you can choose:

  • Use the invoice request form available in section Transfer Management of dominicanbus.com
  • Request the printing of the reservations at the point of sale and send them by mail to the following address: Customer Service.
    Santo Domingo (Dominican Republic).
    You must indicate the necessary data of the invoice recipient and the address where the invoice is to be sent.

17.- COMPLAINTS

There is a complaints book available to passengers at points of sale and on buses with domestic origin and destination.
In accordance with the provisions of the regulations in force, the complaint must be submitted within three months from the date on which the regular service was provided or should have been provided.
Within one month of receipt of the complaint, the carrier shall notify the passenger that the complaint has been accepted, rejected or is still under consideration.
The time limit for providing the final reply shall not exceed three months from the date of receipt of the complaint.

18.- CONTACT US

We put at your disposal different contact alternatives:

  • Sending e-mails through the forms located in section Contact section of Dominican Bus
  • Telephone Information and Sales: +1829-946-3500
  • Customer Service Phone: 809-530-9742
  • Contact in writing: Santo Domingo, Dominican Republic
  • Any of the official DOMINICAN BUS points of sale

If you have any questions, please consult our Help section.

19.- ONLINE TRUST

The parties submit, at its option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.
Also, as an entity adhered to CONFIANZA ONLINE and under the terms of its Code of Ethics, in case of disputes relating to recruitment and online advertising, data protection, protection of minors and accessibility, the user can go to the system of extrajudicial resolution of disputes CONFIANZA ONLINE (www.dominicanbus.com).

20.-PROTECTION OF PERSONAL DATA

In compliance with the current regulations on the protection of personal data, the transport company from which you purchase the ticket, as responsible for the processing, informs you that your personal data will be included in an automated file and will be processed in our computer and conventionally in our files. The transport company that appears in the ticket purchased by you as well as the entity DOMINICAN BUS, e-mail info@dominicanbus.com, are the Responsible for the Treatment. We will collect the necessary data for the sale of the ticket and/or other contracted services, for the realization of the same, to improve the service provided, as well as, the data that are necessary to formulate a claim or any consultation or suggestion that you wish to make to us. The purposes of the processing of personal data are to satisfactorily manage the purchase of the ticket and/or other contracted services, improve the user experience, carry out market research, opinion surveys, as well as to respond to queries, suggestions and/or complaints received. The legal basis that legitimizes the treatment is the execution of the contract of sale of ticket and/or other contracted services, the legitimate interest of the company and the consent of the person concerned. The personal data will be kept as long as the relationship with the customer is maintained and until the interested party requests its deletion. The recipients of the supplied information will be the responsible personnel of the transport company, as well as the personnel of the point of sale and the responsible personnel of DOMINICAN BUS GROUP, data processing necessary for the development and fulfillment of the established commercial relationship. Likewise, and only in the case that you have authorized it, your data could be used, for the sending of personalized offers and discounts of DOMINICAN BUS and third parties. In this sense, we will collect your consent expressly in the forms enabled for this purpose. You can oppose at any time to the consent given for the use of your data for advertising purposes. In the same way, we guarantee you the exercise of your rights of access to personal data, its rectification or deletion, or the limitation of its treatment, or to oppose to the treatment, as well as the right to the portability of your data, in accordance with the procedure established in the current regulations, by means of request sent to our e-mail address info@dominicanbus.com or postal address: DOMINICAN BUS, attaching in any case, photocopy of the D.N.I. or equivalent document valid in law that allows to prove your identity. Likewise, if you consider that your data have been treated inadequately, you may contact the Data Protection Delegate of DOMINICAN BUS (info@dominicanbus.com) or you may file a complaint before the Dominican Data Protection Agency. In the same way, the company commits itself in the use of the data, to respect its confidentiality and to use them exclusively in accordance with the indicated purposes.

Conditions valid for reservations issued from September 2020.